Frequently Asked Questions

We provide moving and relocation services across Nairobi and the surrounding regions. Contact us to confirm service availability for your specific location.

Yes, we handle home relocations, office moves, and all types of commercial relocation. Our team is experienced in managing both small and large-scale projects.

We are Nairobi's premier moving company with years of experience delivering seamless, professional relocation services to thousands of satisfied customers.

We do our best to accommodate short-notice moves. Availability depends on our schedule. Contact us directly with your moving date, and we'll let you know if we can help.

We combine professionalism, care, and efficiency. Our experienced team treats your belongings with respect, uses proper equipment, and delivers on time — every time.

We offer transparent, competitive pricing based on factors like distance, volume of items, and complexity. We provide detailed quotes upfront — no hidden fees.

You can request a free quote by calling us, visiting our website, or sending us details about your move. We typically respond within one business day.

Our quotes cover transportation, labour, basic handling, and delivery. Any additional services (packing, storage, etc.) are listed separately.

Yes, we work with businesses and large moves. Contact us directly to discuss your needs and explore volume discounts.

We accept cash, bank transfer, and mobile payment methods. Payment terms can be discussed when you book.

Yes, we carry comprehensive insurance to protect your belongings in transit. We handle every item with care and professionalism.

We use quality packing materials, proper wrapping techniques, and secure loading methods to ensure fragile items arrive safely. We can also provide full packing services if needed.

In the rare event of damage, we work quickly to resolve it. Our insurance covers accidental damage, and we'll document and address any claims promptly.

Our trained team uses proper equipment (dollies, straps, padding) and best practices to pack and load items safely and efficiently. Heavy items are handled with care to prevent damage.

We confirm your moving window in advance. Our team aims to arrive within the scheduled time frame. Contact us if you need to adjust the schedule.

Duration depends on the size of your move and distance. We provide estimates during the quote process. Most local moves take 4–8 hours.

Absolutely. We encourage customers to be on-site to answer questions and oversee the process. You're welcome to observe and ensure everything goes smoothly.

Yes, we can disassemble and reassemble furniture as part of the move. This is discussed and priced during the quote.

We build realistic timelines into our quotes. If unexpected delays occur, we communicate clearly and work efficiently to minimize additional costs.

Yes, we provide full packing, partial packing, or supply-only options. Our team uses quality materials and professional techniques to pack everything securely.

We can arrange secure storage for your belongings if needed during your relocation. Ask us about storage options and pricing.

Yes, we specialize in office moves. We can relocate furniture, equipment, and documents with minimal downtime for your business.

We focus on household and office goods. For vehicle relocation, we can recommend trusted partners.

Plants can travel with careful handling. For pets, please arrange transportation separately. Hazardous materials have restrictions — contact us for details.